Senior Siebel Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Luxoft Full time

About Luxoft, a global software engineering firm

Luxoft, a DXC Technology Company, provides bespoke technology solutions that drive business change for customers worldwide. With a unique blend of engineering excellence and industry expertise, we help over 425 global clients innovate in the areas of automotive, financial services, travel, and more. Our agile, international workforce of nearly 18,000 people operates in 44 cities and 21 countries.

We are seeking an experienced Siebel Support Consultant with 7+ years of expertise in Siebel Configuration, EIM, Workflows, LINUX scripting, DevOps, and Azure. Key responsibilities include:

  • Troubleshoot and resolve incidents, performing root cause analysis to deliver timely solutions to business users.
  • Collaborate with the application DBA and Siebel Admin team to resolve PL/SQL and EIM Job failures.
  • Troubleshoot job failures in Azure DevOps pipelines and address issues related to application configuration, Workflow, scripts, and Siebel REST API integration.
  • Document root cause analysis and perform testing for new releases or changes.
  • Communicate effectively with Agile team members and business users.
  • Drive best practices within teams by adhering to operations standards and guidelines.
  • Participate in PI planning, daily scrum meetings, and other Agile ceremonies.
  • Stay up-to-date with new frameworks and technologies.

Mandatory Skills

  • Strong knowledge of Siebel Architecture, Siebel Configuration, EIM, and Workflows.
  • Excellent skills in PL-SQL, LINUX scripting, and DevOps.
  • Experience with Azure DevOps pipeline creation and maintenance.
  • Good exposure to Azure cloud infrastructure.
  • Knowledge of Scaled Agile Framework.
  • Exposure to Siebel integration using REST API, HTTP, and EAI.
  • Strong troubleshooting and incident resolution skills in a Product Support environment.
  • Ability to analyze various logs, including crash files, EIM, enterprise, gateway, and application logs.
  • Previous work experience in Siebel Support projects.
  • Good communication skills.

Interested candidates can share their profiles with the hiring manager for consideration.



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