Key Team Member

2 weeks ago


Bengaluru, Karnataka, India Hiresquad Resources Full time

ROLE: Technical Team Leader/ Technical Support Specialist

COMPANY OVERVIEW: Hiresquad Resources is a BPO organization providing international voice services.

SALARY: The total compensation package can go up to 8.5LPA, depending on the last drawn package.

JOB DESCRIPTION: As a Technical Team Leader, you will be responsible for leading a team of technical support specialists in resolving hardware-related issues and troubleshooting laptop/desktop problems. Your expertise in attrition/shrinkage/SLA management and C-SAT will help drive business growth.

REQUIRED SKILLS AND QUALIFICATIONS:

  • 4+ years' experience in hardware support is mandatory.
  • Laptop/desktop support and troubleshooting skills are essential.
  • Team leading experience is preferred.
  • Awareness of operational tools, quality monitoring, and business KPIs is required.

BENEFITS:

  • Coaching and feedback skills will enable you to systematically guide associates.
  • You will have the ability to make decisions, delegate tasks, and provide direction to team members.
  • Your technical knowledge will allow you to convey complex information clearly to both technical and non-technical audiences.

OCCASIONAL WORKING TERMS: This role involves working in an office environment with regular working hours. A notice period of immediate or 15 days is applicable.

LANGUAGE KNOWLEDGE: Fluency in English and Hindi is expected.


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