Key Team Member
2 weeks ago
ROLE: Technical Team Leader/ Technical Support Specialist
COMPANY OVERVIEW: Hiresquad Resources is a BPO organization providing international voice services.
SALARY: The total compensation package can go up to 8.5LPA, depending on the last drawn package.
JOB DESCRIPTION: As a Technical Team Leader, you will be responsible for leading a team of technical support specialists in resolving hardware-related issues and troubleshooting laptop/desktop problems. Your expertise in attrition/shrinkage/SLA management and C-SAT will help drive business growth.
REQUIRED SKILLS AND QUALIFICATIONS:
- 4+ years' experience in hardware support is mandatory.
- Laptop/desktop support and troubleshooting skills are essential.
- Team leading experience is preferred.
- Awareness of operational tools, quality monitoring, and business KPIs is required.
BENEFITS:
- Coaching and feedback skills will enable you to systematically guide associates.
- You will have the ability to make decisions, delegate tasks, and provide direction to team members.
- Your technical knowledge will allow you to convey complex information clearly to both technical and non-technical audiences.
OCCASIONAL WORKING TERMS: This role involves working in an office environment with regular working hours. A notice period of immediate or 15 days is applicable.
LANGUAGE KNOWLEDGE: Fluency in English and Hindi is expected.
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