GSA Front Office Team Member

1 day ago


Bengaluru, Karnataka, India Accor Full time
About the Role

As a GSA Front Office Team Member with Accor, you will play a crucial role in ensuring that our guests receive exceptional service and attention to detail. This position is ideal for individuals who are passionate about delivering world-class hospitality and have a strong focus on customer satisfaction.

Key Responsibilities
  • Welcome Guests: You will be responsible for welcoming guests upon arrival, registering them, and issuing room keys according to departmental standards and procedures.
  • Assist with Check-In and Check-Out: You will assist guests with check-in and check-out processes, including handling cash transactions and responding to guest inquiries.
  • Liaise with Departments: You will work closely with other departments to ensure that guests' requests and needs are met efficiently and effectively.
  • Update Guest History: You will update and maintain repeat guest history systems to ensure that we provide personalized service to our valued customers.
  • Promote Hotel Services: You will promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
Requirements
  • Service Focused Personality: A service-focused personality is essential for this role, as you will be interacting with guests on a daily basis.
  • Experience: A minimum of 1 year's work experience in hotel operations is required for this position.
  • Qualifications: Having a relevant degree or diploma in Hospitality or Tourism management is preferable but not essential.
Working at Accor

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. At Accor, we value diversity and strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work.



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