Customer Experience Specialist
1 week ago
Purpose and Scope
The customer experience specialist contributes to our success by delivering legendary customer service, crafting exceptional beverages, and maintaining a clean store environment. We are looking for a motivated individual to join our team as a customer experience specialist and take our customer service to the next level.
Responsibilities
- Provide prompt and friendly service to all customers.
- Create a positive store environment by consistently maintaining a clean and organized store.
- Act with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
- Anticipate customer needs by constantly evaluating the environment and customers for cues.
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard.
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contribute to a positive team environment by recognizing changes in partner behaviors that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.
- Follow TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintain regular and consistent attendance and punctuality.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Protect customers and partners by providing a safe and clean store environment.
Requirements
- No experience required.
- Minimum education qualification - 12th / Diploma +.
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