Technical Writer for SaaS Product Documentation
5 days ago
About Us
At Mantra Digital Inc., we are revolutionizing business communication to make it more effective, confident, and trustworthy. Our vision is to humanize every interaction at scale, giving our customers a personalized experience.
We are a rapidly growing text-based engagement platform powered by AI, dedicated to enhancing how businesses communicate with their customers and prospects.
Responsibilities:
- Collaborate with cross-functional teams to gather comprehensive information about our SaaS products' features and functionalities.
- Create and maintain high-quality technical documentation, including user manuals, API guides, integration guides, release notes, and troubleshooting articles.
- Develop clear, concise, and user-friendly content that effectively communicates complex technical concepts to a non-technical audience.
- Organize and structure information to ensure our documentation is easily navigable and searchable for users.
- Continuously update and enhance existing documentation based on user feedback, product updates, and industry best practices.
- Conduct thorough research and hands-on testing of the product to gather accurate information and validate its functionality.
- Collaborate with the marketing team to ensure consistency in messaging and branding across all customer-facing materials.
- Develop and maintain a style guide and documentation standards to ensure consistency and high quality in all our documentation.
- Work closely with the customer support team to understand common customer inquiries and create self-service documentation to address these issues.
- Stay informed about the latest industry trends and best practices in technical writing and SaaS documentation to consistently improve our documentation quality.
Salary: $120,000 - $150,000 per year
In summary, this role involves gathering information, creating user-friendly documentation, ensuring accuracy and consistency, collaborating with cross-functional teams, keeping documentation up-to-date, testing the product, and maintaining compliance with relevant regulations.
Our Culture Values:
- Customer First: We prioritize the best interest of our customers, doing the right thing even when no one is watching.
- Innovation: We encourage out-of-the-box thinking and creativity.
- Love of Learning: We foster a culture of curiosity and continuous learning.
- Impact: We strive to accomplish an amazing amount of work and make a meaningful impact.
- Ownership Taker: We take ownership of our goals and responsibilities, taking initiative to solve problems.
- Authentic and Honest: We value transparency and honesty, admitting mistakes and learning from them.
- Pro-active: We anticipate needs and take proactive steps to address them.
- Co-operative: We collaborate and work together as a cohesive team.
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Mumbai, Maharashtra, India Mantra Digital Inc. Full timeJob Description:We are seeking a skilled Technical Writer to join our team at Mantra Digital Inc. As a key member of our content creation team, you will be responsible for crafting high-quality technical documentation for our SaaS products.In this role, you will collaborate with cross-functional teams to gather comprehensive information about our product...
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Mumbai, Maharashtra, India Mantra Digital Inc. Full timeWe are seeking a highly skilled Technical Writer to join our team at Mantra Digital Inc. As a key member of our content creation team, you will be responsible for crafting high-quality documentation and user guides that showcase the features and functionalities of our SaaS products.About the Role:This is a challenging opportunity for a motivated and...
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