Documentation and Content Creation Lead

6 days ago


Mumbai, Maharashtra, India Mantra Digital Inc. Full time

Mantra Digital Inc. is a rapidly growing startup that's revolutionizing business communication through AI-powered text-based engagement platforms. We're seeking an exceptional Technical Writer to join our team and help shape the future of our SaaS products.

About the Role:

This is a unique opportunity for a talented Technical Writer to take ownership of creating high-quality documentation and user guides that showcase the features and functionalities of our SaaS products. You will work closely with our cross-functional teams to gather information, create user-friendly content, and ensure accuracy and consistency in all our materials.

Key Responsibilities:
  • Craft compelling content that effectively communicates complex technical concepts to a non-technical audience
  • Collaborate with SMEs, product managers, and developers to gather comprehensive information about our SaaS products' features and functionalities
  • Create and maintain a wide range of technical documentation, including user manuals, API guides, integration guides, release notes, and troubleshooting articles
  • Organize and structure information to ensure our documentation is easily navigable and searchable for users
  • Continuously update and enhance existing documentation based on user feedback, product updates, and industry best practices
Requirements:
  • Minimum of 6-7 years of experience in technical writing, specifically for SaaS-based products
  • Bachelor's degree in English, Technical Writing, Computer Science, or a related field
  • Strong written and verbal communication skills, with the ability to convey complex technical concepts in a clear and concise manner
  • Strong knowledge of the SaaS domain technical writing
  • Solid understanding of software development concepts and experience working with software development teams
  • Proficiency in using documentation tools, such as Madcap Flare, Adobe RoboHelp, or similar tools
  • Knowledge of markup languages, such as XML, HTML, and CSS
  • High degree of professionalism
  • Demonstrated success in planning and controlling in technical writing and deliverables

The estimated salary for this role is $120,000 - $150,000 per year.



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