Technical Support Specialist
1 day ago
The Mobility Support Team provides assistance to employees and technical solutions. This role is the first point of contact for users facing issues with technology, software, or services.
This position involves resolving customer support inquiries to provide end-to-end Technical and general support resolution.
We are seeking a candidate who can communicate effectively in Portuguese/Spanish & English to support our SaaS product (Mobility Practice)
This role requires determining the issue, researching, and following up steps as necessary for resolution of issues Answering incoming calls & chats Troubleshooting device and networking issues reported by the users acting as a liaison between customers mobile carriers client policy and internal teams to provide accurate and timely resolution.
Key Responsibilities:
- Determine the issue research and follow-up steps as necessary for resolution of issues
- Answer incoming calls & chats
- Troubleshoot device and networking issues reported by the users
- Act as a liaison between customers mobile carriers client policy and internal teams
- Provide accurate and timely resolution
Skill Set & Qualifications:
- Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice)
- Extremely organized with an appreciation for process and documentation
- A team player who thrives in a collaborative environment
- Ability to quickly learn how to troubleshoot devices and step-by-step instructions
- Identification prioritization and resolution of reported problems through various mediums (platform emails calls chats] and responsible for the closure of request with the specified SLA
- Working closely with international telecom carriers/ service providerssto resolve the requests and incidents raised by customers
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