Site Reliability Engineer

3 weeks ago


Gurgaon, Haryana, India PayU Full time

Key Responsibilities:

  • Provide 24x7x365 on-call support to manage and execute the Incident Management process.
  • Respond promptly to service failure alerts and notifications from various systems.
  • Assess the impact and severity of service failures, both internally and externally.
  • Manage downtime or other services against Service Level Agreement (SLA) targets, escalating downtime within the bank/PG and internally.
  • Track progress and escalations on issues using internal ticketing systems.
  • Update merchants and internal stakeholders on the status of service outages, either directly or via the ticketing tool.
  • Notify merchants of planned maintenance via email.
  • Manage the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) internally and externally.
  • Have hands-on experience with Database (SQL) and Python/shell scripting.
  • Develop software to automate repeatable operations tasks (TOIL) and implement SRE metrics and monitoring strategies (SLI, SLO, etc.).
  • Schedule and lead continuous improvement activities, including incident reviews, change implementation reviews, and TOIL automation candidate areas.
  • Optimize the Software Development Life Cycle (SDLC) to boost service reliability based on post-incident reviews.
  • Document knowledge gained to ensure a seamless flow of information between teams.

Must have:

  • Excellent communication skills.
  • Patient and friendly attitude with excellent interpersonal skills.
  • Ability to work independently, meeting tight deadlines.
  • Flexible to work within a 24/7/365 shift pattern and rotational shifts.
  • Advanced knowledge of SQL/Linux, Python/shell scripting, or any code expertise.
  • Knowledge of payment flow/process.
  • 2-5 years of experience.
  • SRE background more focused on automation.
  • Gurgaon/Pune/Mumbai location.


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