Site Reliability Engineer
3 weeks ago
Key Responsibilities:
- Provide 24x7x365 on-call support to manage and execute the Incident Management process.
- Respond promptly to service failure alerts and notifications from various systems.
- Assess the impact and severity of service failures, both internally and externally.
- Manage downtime or other services against Service Level Agreement (SLA) targets, escalating downtime within the bank/PG and internally.
- Track progress and escalations on issues using internal ticketing systems.
- Update merchants and internal stakeholders on the status of service outages, either directly or via the ticketing tool.
- Notify merchants of planned maintenance via email.
- Manage the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) internally and externally.
- Have hands-on experience with Database (SQL) and Python/shell scripting.
- Develop software to automate repeatable operations tasks (TOIL) and implement SRE metrics and monitoring strategies (SLI, SLO, etc.).
- Schedule and lead continuous improvement activities, including incident reviews, change implementation reviews, and TOIL automation candidate areas.
- Optimize the Software Development Life Cycle (SDLC) to boost service reliability based on post-incident reviews.
- Document knowledge gained to ensure a seamless flow of information between teams.
Must have:
- Excellent communication skills.
- Patient and friendly attitude with excellent interpersonal skills.
- Ability to work independently, meeting tight deadlines.
- Flexible to work within a 24/7/365 shift pattern and rotational shifts.
- Advanced knowledge of SQL/Linux, Python/shell scripting, or any code expertise.
- Knowledge of payment flow/process.
- 2-5 years of experience.
- SRE background more focused on automation.
- Gurgaon/Pune/Mumbai location.
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