Senior Transformation Lead

2 days ago

Amrāvati, Maharashtra, India beBeeTransformation Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title: Senior Transformation Lead

We are seeking a highly skilled and experienced Senior Transformation Lead to join our team. As a key member of our organization, you will be responsible for leading transformation initiatives across multiple verticals, driving business growth and improving operational efficiency.

Key Responsibilities:
  • Lead cross-functional teams to develop and execute transformation roadmaps for clients in the customer service/technology domain.
  • Develop and manage day-to-day execution of various cross-functional transformation initiatives, ensuring timely delivery of milestones.
  • Collaborate closely with consultants to develop business cases analyzing feasibility and impact across multiple service lines.
  • Identify new technologies relevant to service lines and explore opportunities for scaling.
Required Qualifications:
  • Bachelor's degree in computer science, engineering or relevant field, and 10+ years of change management or transformation experience.
  • 5+ years of program management experience in a matrix environment.
  • Proven exposure to driving complex improvement/transformation projects across multiple accounts/domains.
  • Transformation/process re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma) skills.
  • Strong understanding of AI-enabled conversation bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience in the contact center or BPO industry (Voice).
  • Excellent collaboration and communication skills, with the ability to build relationships at all organizational levels.
  • Strong internal client-facing skills, with excellent negotiation and conflict management skills.
Preferred Qualifications:
  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt/PMP/OCM certification preferred.

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