Senior Transformation Analyst

2 days ago

Amrāvati, Maharashtra, India beBeeDataScientist Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Overview

The Business Insights Manager plays a pivotal role in leading enterprise-wide transformation programs, focusing on cost reduction, process efficiency, and quality improvement across global BPO operations.

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  • Lead strategic transformation initiatives to drive measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
Key Responsibilities:
  • Drive business performance by championing the use of AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
Required Skills and Qualifications
  • Bachelor's degree in engineering, Computer Science, or a related field with preference for Master's degree.
  • Six Sigma Black Belt certification is mandatory.
  • At least 12 years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

This is an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

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