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Expert Data Support Specialist

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeDataSupport Full time US$ 1,00,000 - US$ 1,20,000
Learning Support Expert

As a key member of our team, you will play a crucial role in guiding students through their learning journey. The Learning Support Specialist is responsible for providing assistance and aid to learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics.

You will have proven experience as a data engineer and/or data scientist, with excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is a priority.

We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

  1. Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission.
  2. Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions.
  3. Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills.
  4. Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers.
  5. Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments, and collateral materials.
  6. Communicate and collaborate with the team on a regular basis to enhance course delivery and to solve unexpected course challenges.
Requirements
  • 5+ years of extensive work experience in the field of data engineering, data science, or data analytics.
  • Professional and/or academic experience in machine learning and artificial intelligence.
  • Proficiency in JavaScript, Python, and the use of GitHub.
  • Experience using data visualization tools (i.e. Tableau).
  • Experience using Microsoft Azure.
  • Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra.
  • Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population.
  • Experience using Canvas or other related learning management system.
Preferred Qualifications
  • Experience using Slack and Teams, as communication tools.
  • Experience working with support/service software or ticketing system.
  • Experience with using bug tracking and feedback tools.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.