Customer Support Expert

4 days ago

Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Description

We are seeking a skilled professional to fill the role of Customer Support Expert. The ideal candidate will be responsible for delivering exceptional customer service and support, ensuring seamless communication with clients, and providing technical expertise to resolve issues efficiently.

This role requires a strong understanding of technical systems, tools, and platforms, as well as excellent verbal and written communication skills. The successful candidate will be able to analyze client data, identify trends, and develop solutions to improve process efficiency.

The Customer Support Expert will play a critical role in maintaining strong relationships with clients, collaborating with internal teams, and contributing to business operations processes and workflows that enhance efficiency and client satisfaction.

Required Skills and Qualifications

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills (mandatory).
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

Benefits

This role offers opportunities for growth and development, working with a dynamic team, and making a significant impact on client satisfaction and business operations.

Others

Please note that this is a [onsite] role requiring flexibility and variety in work schedules. If you are a motivated and results-driven professional looking for a challenging opportunity, we encourage you to apply.

  • Support Expert

    2 days ago

    Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,60,000 - ₹ 3,60,000

    Customer Support Expert WantedWe're seeking a skilled Customer Service Representative to provide exceptional support and enhance the customer experience.Key Responsibilities:Addressing customer inquiries and concerns in a timely mannerResolving issues and maintaining positive customer relationshipsProviding excellent communication and interpersonal...

  • Customer Service Expert

    2 days ago

    Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 65,00,000

    Job Title: Customer Service ExpertWe are seeking a dedicated and passionate individual to take on the challenge of delivering exceptional customer experiences.Provide assistance to customers with their queries and concernsResolve issues in a timely and efficient mannerBuild strong relationships with customers through effective communication and...

  • Technical Customer Support Expert

    1 week ago

    Ghaziabad, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Overview">This role focuses on resolving technical cases to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.">A successful candidate will provide amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer...

  • Customer Support Executive

    6 days ago

    Ghaziabad, Uttar Pradesh, India Multrix Full time

    Company DescriptionMultrix is at the forefront of the BPO industry, offering exceptional customer service and professional support systems. We use the latest technology to provide customized BPO solutions tailored to the unique needs of every business. Our comprehensive services include end-to-end business solutions, customer support (chat/email/voice),...

  • Customer Support Director

    1 day ago

    Ghaziabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Director Customer SupportWe are seeking a results-driven Director – Customer Support to lead high-performing teams across geographies and ensure excellence in client satisfaction, ticket resolution, and customer experience.Lead global customer support across US/EMEA time zonesManage L1/L2 teams across multiple locationsDrive escalation resolution, platform...

  • Customer Support Specialist

    2 days ago

    Ghaziabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 60,00,000

    Customer Support SpecialistThe role of a Customer Support Specialist is crucial in ensuring customer satisfaction by providing timely and effective assistance.Key Responsibilities:Manage customer inquiries and resolve issues in a professional manner.Maintain positive customer relationships through effective communication.Provide proactive solutions to...

  • Customer Service Support

    5 days ago

    Ghaziabad, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAdroit Synergies Pvt. Ltd. is a new generation global business service provider specializing in Business Process Outsourcing (BPO) solutions. With deep experience and knowledge of various industries, Adroit collaborates with clients to drive enhanced performance targets, including improved customer satisfaction, increased sales, and higher...

  • Veeva CRM Technical Support Expert

    1 week ago

    Ghaziabad, Uttar Pradesh, India beBeeVeeva Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryThe Veeva CRM Support Specialist plays a pivotal role in ensuring seamless system operation and delivering exceptional customer experiences.This position requires a skilled professional who can analyze, troubleshoot, and resolve technical issues related to Veeva CRM applications. The successful candidate will work collaboratively with...

  • Expert in High-Quality Customer Services

    6 days ago

    Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 19,40,000 - ₹ 23,12,500

    High-Quality Customer Service ExpertiseJob Title: Senior ConsultantExperience: 8-10 YearsLocation: Multiple locations across India (Bangalore, Hyderabad, Pune, Chennai, Delhi, Mumbai)Employment Type: Full TimeMode of Work: HybridKey Responsibilities:• Lead end-to-end SAP CS implementations, upgrades, and support activities.• Provide expert functional and...

  • Customer Support Role

    6 days ago

    Ghaziabad, Uttar Pradesh, India MyOperator Full time

    About MyOperator - MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication Founded by Ankit Jain our innovative cloud telephony solutions empower over 30 000 businesses across India to streamline calls track interactions and elevate their customer experience We re on a mission to...