IT Team Leader

15 hours ago

Solapur, Maharashtra, India beBeeLeader Full time ₹ 50,00,000 - ₹ 1,00,00,000

As a key leader in our organization, you will be responsible for overseeing and directing a team of IT support technicians.

Your role will involve managing the workload, providing technical guidance, training new team members, and monitoring performance.

You will resolve conflicts, improve processes, and ensure compliance with company policies.

To succeed in this position, you will need to stay up-to-date with the latest technologies and trends in IT support.

Key Responsibilities:
  • Team Management:
    • Lead a team of IT support technicians, ensuring smooth operations and efficient service delivery.
  • Workload Management:
    • Distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance:
    • Provide technical guidance and support to team members, helping them troubleshoot issues.
  • Training and Development:
    • Train new team members on company policies and technical skills.
  • Performance Monitoring:
    • Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency.
  • Conflict Resolution:
    • Resolve conflicts within the team and between team members and other stakeholders.
  • Communication:
    • Communicate effectively with team members, management, and other stakeholders.
  • Process Improvement:
    • Identify and implement process improvements to enhance efficiency and user satisfaction.
  • Problem Resolution:
    • Collaborate with the team to diagnose and resolve technical issues.
  • Compliance:
    • Ensure the team adheres to company policies and relevant industry standards.
  • Documentation:
    • Maintain accurate and up-to-date documentation of IT support processes.
  • Continuous Learning:
    • Stay abreast of the latest technologies and trends in IT support.

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