Support Professional

23 hours ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Support Specialist

This role focuses on delivering high-quality customer support via various communication channels, ensuring timely resolution of customer issues and concerns.

Key Responsibilities:

  • Provide exceptional customer service through phone calls, chats, or email.
  • Diagnose and resolve network-related problems affecting Dabba devices, backhauls, or connectivity issues.
  • Guide customers through the device activation process, including the Dabba Lite onboarding procedure.
  • Respond to incoming sales inquiries with relevant information about hotspot products.

Requirements:

  • Previous experience in ISP or networking-related customer support roles.
  • Strong verbal and written communication skills.
  • Ability to work flexible hours for a 6-day workweek.

Success in this position demands adaptability, technical proficiency, and strong interpersonal skills to thrive in a dynamic startup environment.

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