Sales Conversion Strategist

4 days ago


Gulbarga, Karnataka, India beBeeRetention Full time ₹ 12,00,000 - ₹ 15,00,000
Customer Retention Specialist Role

As a proactive Customer Retention and Accounts Manager, you will be responsible for overseeing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

This role involves proactively contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, organizational and detail-oriented skills with the ability to meet deadlines, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems are required.

  • Proactively contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our Fortune 500 client is ranked as one of the best companies to work with, fostering a progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.



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