Call Center Representative

5 days ago


Indore, Madhya Pradesh, India ICICI Lombard Full time

Job Summary

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at ICICI Lombard. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Utilize knowledge of company products and services to provide accurate solutions.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Continuously improve processes and procedures to enhance customer satisfaction.

Requirements

  • 1+ year of experience in customer-facing role.
  • Excellent written and verbal communication skills.
  • Proven problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.


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