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Senior Technical Services Professional
3 weeks ago
IT Support Specialist Role
We are seeking a skilled IT professional with 4 years of experience to provide comprehensive technical support across systems, networks, servers, and cloud platforms.
The ideal candidate will have strong knowledge of firewalls, routers, and switches, as well as experience with Windows Server administration and Active Directory.
Key Responsibilities:
- System & User Support: Provide end-to-end technical assistance for desktops, laptops, printers, and mobile devices.
- Manage user onboarding, offboarding, and access controls (Active Directory, Intune, O365).
- Troubleshoot hardware, OS, and application issues.
- Networking & Infrastructure: Configure, manage, and troubleshoot firewalls, routers, and switches.
- Maintain and monitor network security and connectivity.
- Support VPN, Wi-Fi, and remote access solutions.
- Server & Application Support: Manage and maintain Windows Servers, Exchange, and SharePoint environments.
- Perform backup and recovery operations using Veeam.
- Support SQL Server databases (basic administration, backup, monitoring).
- Cloud & Security: Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
- Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps (pipelines, repos, artifacts, boards).
- Build and maintain CI/CD pipelines in Azure DevOps for automation, testing, and deployment.
- Monitor and enhance security posture to comply with CMMC and ISO 27001 standards.
- Compliance & Documentation: Maintain IT documentation, SOPs, and asset registers.
- Ensure compliance with organizational IT security policies and international standards.
- Assist with internal and external IT audits.
Required Skills & Qualifications:
- Technical Expertise: Strong problem-solving and analytical skills.
- Proficient in Azure Intune, Azure AD, Defender, and Azure DevOps (CI/CD pipelines).
- Knowledge of CMMC, ISO 27001, and security best practices.
- Soft Skills: Excellent communication and documentation skills.
- Able to prioritize and manage multiple tasks.
Candidate should possess a customer-first mindset with proactive support approach.
