Senior IT Service Delivery Professional
2 days ago
The IT Service Delivery Manager plays a pivotal role in ensuring seamless delivery of IT services across the organization.
Key Responsibilities:- Manage daily IT service operations to ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Lead Incident, Problem, Change, and Release Management processes to optimize IT service delivery.
- Collaborate with cross-functional teams to design, develop, and implement effective IT solutions.
- Negotiate and manage relationships with external IT service providers and vendors.
- Identify opportunities for service optimization, automation, and process improvement.
- Bachelor's degree in Computer Science or related field.
- ITIL certification is mandatory for this role.
- Minimum 8 years of experience in IT service delivery, with at least 3 years in a lead or senior management position.
This role requires strong technical knowledge of IT infrastructure, enterprise applications, and service management tools. The ideal candidate will possess excellent communication, stakeholder management, and problem-solving skills to drive business outcomes.
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