Lead Service Delivery Specialist

18 hours ago

Vadodara, Gujarat, India beBeeDelivery Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Service Delivery Manager

About Us

A forward-thinking and results-driven Service Delivery Manager is required to set up and lead our complete service delivery system from the ground up. This is an exceptional opportunity for a seasoned professional with 5+ years of experience in IT service management (ITSM) delivery.

The ideal candidate will have a proven track record in establishing delivery frameworks, standardizing processes, ensuring service quality, and driving customer satisfaction. As a strategic coordinator and hands-on delivery lead, this individual will act as the primary point of contact for clients on service delivery matters.

Key Responsibilities:

  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.
Required Skills & Qualifications

Experience: 5+ years in service delivery, implementation, or related roles.

Understanding: Strong understanding of IT service management (ITSM) principles and delivery frameworks.

Skills: Excellent stakeholder management and client-facing skills, strong problem-solving, analytical, and organizational abilities, effective communication skills with the ability to articulate technical concepts clearly.

Benefits

This role offers the opportunity to build and own the service delivery function from the ground up, lead impactful delivery programs, and directly influence client success. You will collaborate with a technically advanced, client-focused, and innovation-driven team, enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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