Service Delivery Strategist

1 week ago

Vadodara, Gujarat, India beBeeOperations Full time ₹ 40,00,000
Job Opportunity

We are seeking a highly skilled City Operations Head to lead our India operations.

This is an exciting opportunity to join our team and contribute to the growth of a fast-growing consumer tech company that provides maid services by expert house helps for all home chores in under 10 minutes.

Key Responsibilities:
  • Lead city wide operations to ensure timely delivery of service to customers.
  • Manage end-to-end ground staff & last mile operations, including deployment, training, uptime, servicing, and utilization.
  • Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines & increase efficiency.
  • Build scalable processes that expand the value proposition & can be replicated in all top cities in the country.
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build & lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing efforts.
  • Work with cross-functional teams to drive innovation & continuous improvements in technology & algorithms used by the operations team.
Requirements:
  • 10-14 years of experience in driving business & last mile operations.
  • Experience handling operations P&L, large grey collar teams, & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics.
  • Fluent in English, Hindi, and Marathi languages.

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