Innovative Applications Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeApplications Full time ₹ 14,40,000 - ₹ 21,60,000
Applications Consultant

We are seeking an innovative Applications Support Specialist to drive transformation and enable customers to harness technology for business success.

This role requires a skilled problem-solver who can tailor cutting-edge solutions to meet diverse customer needs. Strong relationships with clients will be forged, gaining deep insights into their objectives and aspirations.

As a trusted advisor, you will provide expert guidance on leveraging technology to propel customers towards unprecedented success. From aligning processes to technology to developing bespoke solutions, you will be the visionary architect behind digital transformation journeys.

Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance. You will conduct thorough needs assessments, uncovering requirements for new applications or upgrades to existing ones, and document these specifications using BA methodologies.

  • Core Banking Application Support: Provide level 3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
  • Mobile Banking Application Support: Support mobile banking applications, ensuring seamless customer experience and resolving technical issues.
  • Net Banking Application Support: Provide support for net banking applications, ensuring secure and reliable online banking services.
  • Support for Other Banking Applications: Provide support for other banking applications, including payment gateways, ATM/POS systems, and risk management systems.

You will also serve as a technical expert for banking applications, providing guidance and advice to clients and internal teams. In-depth knowledge of banking systems is essential for this role.

Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction. Lead and mentor junior team members, providing guidance and support to ensure successful project delivery.

This is a dynamic environment that requires innovative thinkers and self-starters who can align technology to business outcomes.

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