Operations Efficiency Specialist

7 hours ago

Vijayawada, Andhra Pradesh, India beBeeCybersecurity Full time ₹ 20,00,000 - ₹ 25,00,000

Business Systems Specialist Role

 

As a Business Systems Specialist, you will be part of a team that challenges and disrupts the way things are done in the cybersecurity industry.

Key responsibilities include:

  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, Callidus Commissions and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.

 

This role requires at least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified. Experience with sales processes and experience in a sales environment is a plus. Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

Required Skills and Qualifications

Excellent time management skills, ability to thrive in a fast-paced environment, strong problem-solving skills and excellent written and verbal communication skills.

Benefits

A company built on the foundation of challenging and disrupting the way things are done. We believe in the power of collaboration and value in-person interactions.

Others

We celebrate diversity in our workplace and are committed to providing reasonable accommodations for all qualified individuals with a disability.

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