
Service Delivery Specialist
1 week ago
The role of an Assistant Service Manager involves leading a team to ensure seamless execution of projects, collaborating with cross-functional teams and providing effective solutions to resolve customer issues.
- Key Responsibilities:
- Conducting site visits for the inspection and retrofitting of pharmaceutical machinery including compression and capsule filling equipment.
- Collaborating with technical teams to train junior staff or technicians on machinery handling and troubleshooting techniques.
- Maintaining detailed documentation of customer interactions, machine evaluations, and service reports.
A successful candidate will have strong communication skills and be able to understand user requirements and convert leads into orders by preparing technical scopes and quotations. They will also support the sales team with technical inputs during client negotiations and proposal development.
This role requires a high level of technical expertise in pharma machinery and industry trends.
Job Requirements:
- Required Skills:
- Technical knowledge of pharmaceutical machinery, including compression and capsule filling equipment.
- Strong communication skills to understand user requirements.
- Ability to train junior staff or technicians on machinery handling and troubleshooting techniques.
Benefits:
- Opportunity to work with cross-functional teams to deliver projects.
- Chance to stay updated with industry trends and technological advancements.
We offer a dynamic work environment where you can grow professionally and personally.
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