Business Process Improvement Specialist

2 days ago


Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

Service Delivery Leader

A key role within our organization, the Service Delivery Manager is responsible for overseeing various customer service processes and teams.

This position requires a unique blend of business acumen, technical skills, and leadership abilities. The ideal candidate will have a proven track record of driving productivity improvements, achieving targets, and exceeding expectations.

Key Responsibilities
  • Manage specified customer service processes and teams.
  • Contribute to strategic decisions and facilitate process improvements.
  • Plan, allocate, and control resources to ensure quality deliverables within prescribed timelines.
  • Ensure alignment with company objectives and goals.
  • Drive data analytics and provide meaningful business insights.
Requirements
  • Expertise in business tools like MS Excel, Qlik, and Power BI.
  • Knowledge of additional skills like R and Python is an advantage.
  • Excellent communication and interpersonal skills.
  • Ability to establish rapport and develop contacts.
  • Proactiveness to customer needs and good listening skills.
Benefits
  • Opportunity to drive business growth and improvement.
  • Chance to work collaboratively with offsite locations and regional offices.
  • Professional development and training opportunities.
  • Competitive compensation package.


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