
Customer Service Advocate
1 week ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As the primary point of contact for our clients, you will be responsible for providing exceptional support and ensuring that every issue is addressed with care and urgency.
Key Responsibilities:
- Customer Call Handling & Escalation – Respond to customer inquiries in a timely and professional manner, escalating issues when necessary.
- MIS Reporting – Prepare insightful reports on parts and service performance, identifying trends and areas for improvement.
- Dealer Correspondence – Communicate clearly and professionally with dealers to resolve issues and provide updates.
- Outstanding Follow-Up – Ensure that every open item is resolved in a timely manner, with no loose ends.
Requirements
To be successful in this role, you will need:
- A degree in a relevant field, such as business or communications.
- Strong proficiency in English and Microsoft Excel.
- A minimum of 2 years' experience in customer service or support roles.
- A proactive mindset and ability to work independently.
- Excellent communication and follow-up skills.
- Strong attention to detail and organizational abilities.
What We Offer
In return for your hard work and dedication, we offer:
- A dynamic and fast-paced work environment.
- The opportunity to make a real impact with every customer interaction.
- Growth and development opportunities, with hands-on experience and meaningful responsibilities.
Diversity, Equity & Inclusion
We are an inclusive employer that values diversity and believes that unique perspectives drive innovation and success. Regardless of your background, we welcome everyone and strive to create a workplace where everyone belongs.
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