Senior Customer Service Advocate

6 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Summary

We are seeking a highly skilled Customer Support Representative to provide exceptional service to our customers, resolve their queries and issues in a timely and professional manner.

  • Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
  • Resolves customer complaints and concerns in a fair and efficient manner.
  • Provides product information and answers questions about features and benefits.
  • Troubleshoots and resolves technical issues with products or services.
  • Collaborates with internal teams to resolve complex customer issues.

Key Responsibilities:

The successful candidate will possess excellent communication and interpersonal skills, be able to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving and analytical mindset is required to troubleshoot technical issues and provide effective solutions to customers.

Requirements:

  • A minimum of 1 year of experience in a customer-facing role.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM software and other technical tools.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.

About Us:

We offer a dynamic and supportive work environment that encourages teamwork, innovation and continuous learning. Our company values its employees and strives to create a positive and inclusive workplace culture.

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