Senior Service Delivery Leader

1 day ago

Hyderabad Secunderabad Telangana Chennai, India beBeeServiceDelivery Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Service Delivery Leader

About the Role

We are seeking a highly skilled and experienced Senior Service Delivery Leader to oversee the end-to-end service delivery of multiple projects. As a key member of our team, you will be responsible for ensuring that all projects are completed on time, within budget, and to the highest quality standards.

The ideal candidate will have a deep understanding of SDLC, Distributed and Open Source technologies, as well as strong leadership and project management capabilities. They will be able to develop and implement service delivery strategies to enhance efficiency and customer satisfaction.

You will work closely with stakeholders to define project scope, objectives, and deliverables. Your ability to monitor and report on service delivery performance, identifying areas for improvement, is crucial to your success in this role.

Key Responsibilities
  • Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Develop and implement service delivery strategies to enhance efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
  • Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Monitor and report on service delivery performance, identifying areas for improvement.
Requirements
  • Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies: .Net Fullstack (+ React or Angular + PL-SQL), Java Fullstack (+ React or Angular + PL-SQL), Mainframe (COBOL, DB2, AS-400 etc.).
  • Basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.).
  • End to end Incident Management.
  • Review Shift and Roster plans.
  • Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc.
  • Excellent Communication and convincing power.
  • Excellent team collaboration.
Desirable Skills
  • SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx.
  • Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack).
  • Basic Knowledge on Chaos Engineering, Self healing, auto scaling.
  • Basic Knowledge on one of the clouds (Azure OR AWS OR GCP).
  • Building use cases for automation and AI/Agentic.
  • Knowledge on any one scripting language (Python/Bash/Bash).

Please note that some desirable skills may not be mandatory but having them would make you a more suitable candidate.

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