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Senior Unsecured Loan Recovery Manager
2 weeks ago
**Job Description:**
The National Collection Head will be responsible for leading the national field recovery efforts for early-stage delinquencies, with a specific focus on unsecured loan products. This role requires strategic leadership in driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies.
Key Responsibilities:
- Develop and execute field recovery strategies for early-stage overdue unsecured accounts.
- Minimize roll forward rates through region-wise planning and robust execution.
- Align field recovery plans with broader organizational goals and contact center efforts.
- Lead and oversee field collection teams operating across multiple states.
- Manage and guide regional and zonal collection heads across geographies.
- Implement process improvements using tech-enabled collection tools and dashboards.
**Required Skills and Qualifications:**
- Bachelor's degree in Finance, Business Administration, or related field (MBA preferred).
- Minimum 15 years of experience in collections, with a strong focus on field recovery for unsecured loans.
- At least 7 years in a leadership role managing early bucket delinquency collections.
- Must have handled collections across at least 3 states with proven experience in regional operations.
**Our Values:**
- Can do
- Balanced
- Real
**Benefits:**
Pepper Advantage is an equal opportunities employer.
Role Profiles are subject to change in line with business needs.
