Career Opportunities in Travel Customer Service

5 hours ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Travel Experience Coordinator

We are seeking a skilled Travel Experience Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers have an unforgettable travel experience.

About the Role:

This is an exciting opportunity to work in a dynamic and growing travel company. You will be part of a collaborative and supportive team environment where you can learn and grow with us.

Key Responsibilities:

  • Handle real-time on-trip queries from customers.
  • Manage escalations efficiently and ensure timely resolutions.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear and timely communication with customers to ensure a seamless travel experience.
  • Document all queries and resolutions for continuous service improvement.

Requirements:

  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • Customer-first approach with a focus on delivering exceptional service.

What We Offer:

  • A competitive salary package.
  • An opportunity to be part of a growing and dynamic travel company.
  • A collaborative and supportive team environment.

If you have a passion for travel and customer service, we would love to hear from you.

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