Career Opportunities For Customer Service Representatives
1 day ago
This role is responsible for providing customer service support and collections via phone calls.
Should have experience in RCM/DME for minimum of 1 year.
Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transaction
Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
The ideal candidate will be able to assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
Key responsibilities include utilizing sound judgment and making decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
Required Skills and Qualifications- Strong verbal and written communication skills
- Neutral accent and good adoption to US culture
- Ability to resolve customer queries in the first point of contact
- Focus on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic
- Active listening skills
- Good data entry & typing skills
- Ability to multi task
- Capable of handling fast-paced, innovative, and constantly changing environment
- Team player
As a valued member of our team, you can expect:
- A dynamic and supportive work environment
- Opportunities for growth and development
- Competitive compensation and benefits package
Formal education: Graduation (any stream)
Experience: 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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