Biotech Field Specialist
3 weeks ago
Premas Life Sciences Pvt Ltd. is seeking a highly skilled Field Application Scientist to join our team. As a key member of our customer support organization, you will play a critical role in ensuring the success of our customers in the biotech industry.
Key Responsibilities- Coordinate new installations, including facility inspections and instrument validation, to ensure seamless customer onboarding.
- Troubleshoot complex technical issues related to customer skills, biochemistry, assay design, experimental design, software, and instruments.
- Develop and maintain strong relationships with customers in assigned territories, providing exceptional support and guidance.
- Contribute to the growth of product usage and support sales efforts through technical presentations and demonstrations.
- Act as a key liaison between customers and internal teams, providing valuable feedback to inform product development and marketing strategies.
- Collaborate with cross-functional teams to develop and improve key company processes, driving excellence in customer support.
- At least 2 years of biotech experience, with a preference for prior field experience supporting customers using sequencing or array technologies.
- Demonstrated expertise in next-generation sequencing sample prep technologies and protocols, as well as experience with commonly-used sequencing data analysis software applications.
- Excellent problem-solving skills, with the ability to communicate complex technical information effectively.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
- Willingness to travel up to 50% of the time, with a valid passport and ability to obtain necessary visas.
Premas Life Sciences Pvt Ltd. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking to make a meaningful impact in the biotech industry, we encourage you to apply for this exciting opportunity.
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