Premas Life Sciences Field Application Specialist
2 weeks ago
Key Responsibilities
Field Operations
- Coordinate new installations, including facility inspections, instrument validation, and customer training.
Troubleshooting and Technical Support
- Resolve issues related to customer technical skills, biochemistry/assay design, experimental design, software, and instruments.
Customer Relationship Management
- Develop and maintain positive relationships with customers in assigned territory.
Product Adoption and Sales Support
- Enhance product usage and support sales efforts through technical presentations and demonstrations.
Customer Feedback and Process Improvement
- Contribute customer feedback to marketing and product development teams, and improve key company processes.
Requirements
- Minimum 2 years of biotech experience preferred.
- Prior field experience supporting customers using sequencing or array technologies preferred.
- Demonstrated experience with next-generation sequencing sample prep technologies and protocols preferred.
- Demonstrated understanding of commonly used sequencing data analysis software applications preferred.
- Demonstrated bioinformatics expertise and experience with handling and analyzing next-generation sequencing or array data is a plus.
- Outstanding problem-solving skills.
- Excellent communication skills in English.
- Good interpersonal skills.
- Ability to travel up to 50% of the time.
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