Renewal Strategy Expert

1 week ago

Bengaluru, Karnataka, India beBeeRetention Full time ₹ 15,00,000 - ₹ 28,00,000

Key Job Function:

  • We are seeking an experienced Renewals Strategist to support customer retention initiatives through strategic planning and analysis.

The ideal candidate will play a key role in improving retention metrics and enhancing the customer journey.

Responsibilities:

  • Support retention through effective business strategy and data-driven analysis.
  • Conduct industry benchmarking on retention conversion rates, processes, and online platforms by gathering information from internal and external sources.
  • Collaborate with business and retention teams to identify opportunities and drive retention performance.
  • Optimize existing retention processes and design new, improved ones for greater efficiency and customer impact.
  • Coordinate with cross-functional stakeholders to develop seamless interfaces across all customer touchpoints, ensuring a smooth and efficient renewal journey.
  • Continuously improve the end-to-end customer journey to boost engagement and retention.
  • Design and implement Rewards & Recognition programs to motivate internal teams and enhance performance.
  • Assist in other activities related to retention products and strategies.

Qualifications:

  • Bachelor's Degree (mandatory).
  • Minimum 3 years of relevant experience in the general insurance industry.

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