
Senior Customer Engagement Manager
7 days ago
Job Overview:
The primary objective of this role is to oversee the company's CRM system, ensuring its optimal performance and efficiency.
Key Responsibilities:
- CRM System Management: Develop and implement strategies to enhance customer satisfaction by managing and maintaining the company's CRM system.
- Lead Management: Oversee lead management, follow-ups, and client communications to ensure seamless workflows with sales and marketing teams.
- Data Analysis: Analyze customer data to improve engagement and retention, identifying areas for enhancement.
Required Skills and Qualifications:
- Candidate Profile:
- Ability to develop and implement strategies to enhance customer satisfaction.
- Experience in monitoring and reporting on CRM performance metrics.
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