Global Customer Solutions Expert

1 week ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time

About Us

We are a leading global provider of innovative and highly efficient transport solutions. Our company is committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers.

Founded in 1979, we operate in more than 110 countries with over 3,500 employees worldwide. We have an extraordinary sales and service coverage and 14 production facilities globally.

Our Key Responsibilities Include:

  • Customer Call Handling & Escalation – Ensure every issue is addressed with care and urgency.
  • Monitoring Open Calls – Track service calls and escalate delays due to parts unavailability.
  • MIS Reporting – Prepare insightful reports on parts and service performance.
  • Dealer Correspondence – Communicate clearly and professionally with dealers to resolve issues.
  • Outstanding Follow-Up – Stay on top of every open item until it's resolved.

Required Skills and Qualifications:

  • B.Com degree with strong proficiency in English and Microsoft Excel.
  • Minimum 2 years of experience in customer service or support roles.

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