Desktop Support Engineer
4 weeks ago
Job Summary
DBS Bank is seeking a skilled Desktop Support Engineer to join our Group Technology and Operations team. As a key member of our team, you will be responsible for delivering high-quality IT services to our business partners.
Key Responsibilities
- Provide technical support for desktop and laptop users, including troubleshooting hardware and software issues.
- Install and configure Windows operating systems, email clients, and other software applications.
- Manage and maintain technical knowledge base documents for standard operating procedures.
- Plan, install, secure, maintain, and troubleshoot wireless networks.
- Restore crashed operating systems and recover lost data from corrupt/damaged hard drives.
Requirements
- 2-4 years of experience in troubleshooting hardware and network-related problems.
- Active directory L1 support experience.
- Knowledge of agent antivirus installation and domain controller.
- Ability to create and maintain technical knowledge base documents.
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