Administrative Support Officer to General Manager
5 days ago
Main Duties:
Administration
- Provides administrative support to the General Manager, ensuring the implementation of hotel policies, standards, and procedures related to administrative functions.
- Ensures the confidentiality and security of private and sensitive matters related to the department.
- Maintains a systematic filing system for hardcopies and electronic data, facilitating quick retrieval and ensuring all files are up-to-date.
- Prepares relevant materials for meetings attended by the General Manager, including the Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings, and other gatherings.
- Prepares and distributes meeting minutes.
- Handles incoming telephone calls, providing courteous responses and routing calls to the appropriate personnel or placing outgoing calls.
- Completes copies of correspondence and other printed materials.
- Prepares outgoing mail.
- Types, takes dictation, and composes correspondence, including drafting letters and tracing documents.
- Maintains the proper appearance of the office area.
- Coordinates and ensures the timely handling of outgoing mail via courier services.
- Schedules appointments for the General Manager.
Customer Service
- Provides assistance and support to internal customers in other departments as needed.
- Responds to guest and internal customer complaints and inquiries in a courteous and efficient manner, ensuring satisfactory resolution.
- Maintains positive interactions with guests and colleagues, fostering good working relationships.
- Greets visitors, determines the purpose of their visit, and directs them accordingly.
Other Duties
- Attends and participates in all required training sessions and meetings.
- Demonstrates responsible behavior at all times, representing the hotel team in a professional manner.
- Maintains strong, professional relationships with representatives from competitor hotels, business partners, and other organizations.
- Ensures high standards of personal presentation and grooming.
- Performs any other reasonable duties and responsibilities assigned by management.
Employee Responsibility
All employees are responsible for safeguarding their health and safety, as well as the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be prepared and responsible for any job assigned by management.
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