IT Backup Operations Manager

5 hours ago

Mangalore, Karnataka, India beBeeDataProtection Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Data Protection Manager

We are seeking a highly skilled professional to oversee our backup operations team.

About the Role:

  • Manage day-to-day backup and recovery environments across on-premise and cloud platforms.
  • Lead and mentor a team of backup administrators and support staff to ensure high system availability and performance.
  • Develop, enforce, and maintain backup policies, schedules, and procedures aligned with business continuity and disaster recovery strategies.
  • Monitor backup jobs, investigate failures, and resolve issues in a timely manner to minimize risk and data loss.
  • Collaborate with application, database, and infrastructure teams to meet and maintain data protection and retention requirements.
  • Maintain comprehensive and up-to-date documentation of backup configurations, processes, and recovery procedures, aligned with industry standards.
  • Provide evidence and support for internal and external audits, ensuring timely and accurate responses.
  • Evaluate, recommend, and implement new technologies and tools to optimize backup performance, cost, and reliability.
  • Provide regular reporting on backup status, capacity usage, risk assessments, and improvement opportunities to senior management.

Responsibilities Include:

  • Leading and participating in disaster recovery drills, ensuring operational readiness for real-world incidents.
  • Driving the creation, upkeep, and periodic review of Standard Operating Procedures (SOPs).
  • Acting as a primary liaison for audit activities related to backup operations, coordinating with internal and external auditors.
  • Governing and overseeing backup vendor teams responsible for Business As Usual (BAU) support, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
  • Planning and executing migration of global storage and backup resources, ensuring minimal disruption to business operations.
  • Implementing and monitoring security measures to safeguard data from unauthorized access, physical threats, ransomware, and malware attacks.
  • Overseeing Incident, Change, and Problem Management processes related to backup operations, including Change Request evaluation.
  • Managing vendor relationships, including service contracts, equipment maintenance, and support delivery.
  • Monitoring backup utilization, analyzing trends, forecasting future capacity, and planning accordingly.
  • Governing regular backup testing initiatives and implementing enhancements to reduce cost, time, and improve reliability.
  • Continuously improving internal systems and change management processes, exercising judgment on critical change requests.

Requirements:

  • Degree or appropriate professional qualification.
  • Certification & Trainings on following technology domains: Backup, Storage, ITIL.
  • 10-12 years of experience in backup management, preferably in the pharmaceutical industry.
  • Knowledge of Integrated IT Backup Solutions, manufacturing IT domain (OT IT), and distributed IT teams.
  • Mandatory Knowledge of areas: Backup Mgmt., VMware knowledge, Server hardware management, SLA Tracking for BAU and Partners, Basic Network Management, Project management, Pharmaceutical compliance 21CFR part 11, Experience in preparing CSV documents.

Added Advantages:

  • Basic Knowledge in Veritas, Actifio, Commvault, Spectrum Protect etc.
  • Knowledge in GCP, AWS.
  • Pharmaceutical industry experience.

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