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Desktop Support Specialist

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Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title

The primary objective of this role is to provide high-quality technical assistance and support to employees across various sites.

Responsibilities include:

  • Ensuring timely operational and technical support for personal computers and troubleshooting all domestic computer hardware and software issues
  • Providing prompt and effective troubleshooting, resolution, and documentation of all problems and service requests
  • Developing accurate documentation of installation and configuration procedures for both standard and non-standard software packages
  • Managing the deployment and rollout of software and hardware
  • Maintaining an accurate inventory of clients' assets
  • Creating and maintaining a knowledge base to support users
  • Ensuring all network assets are secured by collaborating with the cybersecurity team
  • Updating problem management databases with timely and meaningful information in accordance with desktop service levels
  • Gathering and logging relevant information about issues and attempts to resolve them using tools provided and collective knowledge of teammates and supervisors
  • Utilizing the knowledge base to assist in troubleshooting efforts and sharing experiences with other team members