Customer Experience Representative
2 weeks ago
GoodVibes Placement Services is a leading recruitment and outsourcing firm based in Indore, with a mission to reduce unemployment in India. Our company specializes in executive search and recruitment, focusing on providing excellent services to our clients.
About the RoleWe are seeking an enthusiastic Customer Care Executive to join our team at GoodVibes Placement Services. As a Customer Care Executive, you will be responsible for delivering exceptional customer service and support to our clients. This is a full-time position based in Indore, Madhya Pradesh, India, with a focus on ensuring customer satisfaction and building long-term relationships.
Key Responsibilities- Handle customer inquiries and provide suitable solutions via phone, chat, and email.
- Assist customers in navigating our services, answering questions, and resolving any issues.
- Maintain a high level of knowledge about our company's services and offerings.
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
- Record and update customer information in the CRM system.
- Escalate complex issues to the appropriate internal teams for resolution.
- Collaborate with team members and contribute to a positive and supportive work environment.
- Meet or exceed customer care performance goals and metrics.
- Fluent/Excellent communication skills are necessary.
- International campaigns experience is desirable.
- The role requires working from the office.
- Rotational shifts and 5.5 days of work per week are expected.
- Experience with chat processes is preferred.
- Competitive salary: up to 32k CTC including PLI for experienced candidates, and up to 29k CTC including PLI for freshers.
- Location: Indore.
- We are looking for immediate joiners.
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