Customer Experience Operations Strategist
2 weeks ago
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The company has expanded its workforce to approximately 45,000 employees globally and operates in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
About the RoleWe are seeking an experienced Operations Manager to lead our customer experience operations team. The ideal candidate will have a strong background in customer experience management and a proven track record of delivering results in a fast-paced environment.
The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. This includes analyzing customer feedback, identifying areas for improvement, and collaborating with cross-functional teams to implement changes.
The role also involves managing a team of customer experience professionals, providing coaching and guidance to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
Requirements- A minimum of three years of experience in customer experience management or a related field
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Proven ability to lead and motivate a team to achieve high-performance goals
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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