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Customer Service Representative

2 months ago

Indore, Madhya Pradesh, India Aims Job Hubs Full time
Customer Support Role at Aims Job Hubs

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative.

The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  1. Provide top-notch customer support via various communication channels.
  2. Resolve customer inquiries, complaints, and issues in a timely and professional manner.
  3. Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.
  4. Utilize product knowledge and resources to provide accurate information and assistance to customers.
  5. Collaborate with internal teams to escalate and resolve complex customer problems.
  6. Maintain detailed records of customer interactions and transactions.
  7. Identify opportunities to upsell or cross-sell products and services to customers.
  8. Stay updated on company policies, procedures, and products to provide accurate information to customers.
  9. Meet or exceed customer support targets and metrics.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Product knowledge and understanding of company policies and procedures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.