Chief IT Operations Officer

We are seeking a highly skilled Senior System Administrator to join our team and contribute to the design, maintenance, and monitoring of our company's infrastructure. This position will be responsible for continually improving IT infrastructure standards, policies, and procedures to ensure the confidentiality, integrity, and availability of all on-premises and cloud-based resources.

The successful candidate will work closely with the US-based IT team to align infrastructure practices and standards across the organization, ensuring seamless collaboration despite time zone differences.

Key Responsibilities:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments in accordance with industry best practices and company standards.
• Administer and address user support tickets in alignment with ITIL principles, ensuring timely resolutions and maintaining superior levels of user satisfaction.
• Configure, deploy, and maintain Active Directory services, including Domain Controllers, User/Group Management, and Group Policy Administration.
• Administer and maintain a hybrid Active Directory environment, ensuring timely synchronizations between On-Premises and Cloud Infrastructure.
• Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint, Teams, and other tenant services.
• Collaborate closely with the IT Security team to implement security best practices and controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.
• Administer and maintain regular backups and disaster recovery strategies for all Infrastructure services, ensuring business continuity.
• Maintain detailed documentation of Infrastructure services, including Asset Inventory and Software/Hardware design and implementation.
• Generate regular reports on server performance, security, and compliance metrics, and other relevant reporting metrics as required.
• Proactively identify and mitigate potential risks and issues early in the process, developing effective mitigation strategies.
• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to changing business needs and market conditions.
• Work independently and take ownership of assigned tasks while also being a strong team player.
• Collaborate with cross-functional teams, including Development and Operations, to ensure that infrastructure practices align with application requirements and operational needs.
• Stay up-to-date with emerging trends, technologies, and methodologies in system administration and drive their adoption within the team as appropriate.
• Establish and maintain strong communication channels and processes to ensure seamless collaboration with the US-based IT team, despite time zone differences.
• Continuously monitor and optimize the performance, capacity, and availability of infrastructure components, ensuring that systems meet or exceed service level agreements (SLAs).
• Identify opportunities for automation and implement solutions to streamline system administration tasks, reduce manual effort, and improve overall efficiency.
• Communicate complex technical concepts and solutions effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment across the organization.
• Evaluate current infrastructure and propose improvements to enhance performance, security, and scalability.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• 5+ years of experience in system administration, with a focus on Windows Server environments.
• MCSE or equivalent certification.
• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure, and AWS.
• Proficiency in hybrid Active Directory environments.
• Proficiency in scripting languages (e.g., PowerShell, Bash)
• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties.
• Ability and confidence to take calculated risks in uncertain or ambiguous situations.
• Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
• Passion for delivering business value and willingness to perform other assigned tasks.

Preferred Skills and Qualifications:

• AZ-104T00-A: Microsoft Azure Administrator Certification
• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03
• Experience successfully working with remote or distributed teams, particularly in a global context.
• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.
• Experience in the legal services or healthcare industry is a plus.

• Opportunity to work with a dynamic team and contribute to the growth and success of our organization.
• Professional development and career advancement opportunities.
• A collaborative and inclusive work environment.
• Competitive compensation and benefits package.