Quality Monitoring Specialist

6 days ago


Delhi, Delhi, India beBeeQualityMonitoring Full time ₹ 7,20,000 - ₹ 10,20,000

About this Role:

We are seeking a Quality Monitoring Specialist to join our team. As a Quality Monitoring Specialist, you will be responsible for monitoring and analyzing quality data to identify areas for improvement.

Your primary task will be to gather information to help improve employee performance through call monitoring and evaluation forms.

You will also be responsible for training employees on quality policies and procedures, as well as motivating and coaching them to ensure they meet quality standards.

The ideal candidate will have excellent communication and presentation skills, as well as strong computer skills and knowledge of Microsoft Office.

They will also have the ability to create engaging content for training programs and have a passion for customer-centricity.

The minimum qualifications for this role include technical knowledge of Windows and computer hardware troubleshooting, as well as experience as a Customer Service Representative or Quality Analyst/Coach.

Key Responsibilities:
  • Monitor and analyze quality data to identify areas for improvement
  • Train employees on quality policies and procedures
  • Motivate and coach employees to meet quality standards
  • Create engaging content for training programs
Requirements:
  • Excellent communication and presentation skills
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to create engaging content for training programs
  • Passion for customer-centricity
  • Technical knowledge of Windows and computer hardware troubleshooting
  • Experience as a Customer Service Representative or Quality Analyst/Coach


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