Engineering Manager for Microsoft Endpoint Manager
1 week ago
This role is part of the Global Business Services Workplace Technology (WPT) Engineering team, providing services to a global user base of around 25,000 colleagues at Wolters Kluwer.
The company is planning to implement Microsoft Endpoint Manager (MEM) technology for device management of Windows 10 endpoints. This includes security and applications patches, Windows OS upgrades, software deployments, and zero-touch new device deployments in co-management mode, leveraging Microsoft Configuration Manager and Intune.
The implementation will be driven by Workplace Technology engineering staff, but will involve supporting Global Business Services teams like security, and networking, as well as regular engagement with Wolters Kluwer business representatives.
The work activities as part of this role will focus on supporting the global transition to Microsoft Endpoint Manager and subsequent ongoing endpoint management.
Key Responsibilities
- Proven experience in designing and delivering similar MEM implementations for large, global organizations, across countries, languages, time zones, and leadership governances.
- Interpreting and prioritizing requirements and activities for technical service operations and improvements.
- Effective interpersonal and communication skills with an ability to maintain positive working relationships.
- Facilitating meetings and workshops, such as security patch briefings, requirement gathering, collaboration, trainings, and status reporting.
- Expertise in operational processes and projects for endpoint patching, Windows client OS upgrades, and software packaging and deployments.
Key Requirements
- Bachelor's Degree or equivalent relevant experience.
- 3+ years' experience in Microsoft Endpoint Manager Technology for global enterprise environments, including Microsoft Endpoint Manager, both Configuration Manager and Intune, supporting infrastructure components - networking, DNS, and firewalls, Active Directory and Azure Active Directory, Windows 10/11 servicing - patching, (zero-touch) upgrading and deployments, application servicing - patching, upgrades and deployments, and Mac OS servicing - patching, upgrading and deployments.
- Relevant Microsoft 365 technology stack experience, i.e. Autopilot, device compliance, Windows Hello.
- Certifications: 70-703 Administering Microsoft System Center Configuration Manager and Cloud Services Integration, MD-101: Managing Modern Desktops.
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