Endpoint Functionality Specialist
1 week ago
About ZS
ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.
Our team values diversity, equity, and inclusion, and we believe that our personal interests, identities, and desire to learn are part of our success. Learn more about our diversity and inclusion efforts and the networks we support to cultivate community spaces, obtain resources, and share messages.
About the Role
The Endpoint Administrator will ensure endpoint functionality and compliance, maintain all endpoint agents, and monitor reporting, permissions auditing, certificate management, application support, and other security operations.
Key Responsibilities
- Lead/Escalation point for frontline tech support for Windows laptops
- Endpoint configuration and reporting through enterprise tools like SCCM and Intune
- SCCM SQL Database working knowledge
- Build, manage, deploy, track software and update packages
- Maintain standard provisioning processes using modern automated methods
- Act as a subject matter expert for Windows devices and mobile device management
- Ensure all endpoints are communicating with and enforcing policies from management systems
- Perform functional and timeline analysis for non-standard end-user requirements and suggest hardware and software specifications
Requirements
- Bachelor's Degree in Information Technology or a related field, and 3 years' experience supporting domain-bound Windows laptops
- Strong Windows troubleshooting experience
- Team player, dedicated, and proactive
- Excellent communication, problem-solving, and organizational skills
- Ability to present technical approaches or findings in oral and written format
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Very strong customer service orientation
- SCCM Certified Professional or comparable experience
About ZS
ZS offers a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs and internal mobility paths empower you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working, combining work from home and on-site presence at clients/ZS offices for the majority of the week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
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