Learning Development Specialist

1 day ago


Pune, Maharashtra, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 10,00,000

Job Title: Learning Development Specialist

Job Description

We are seeking a highly skilled Learning Development Specialist to join our team. The successful candidate will be responsible for developing and delivering training programs that meet the needs of our employees.

Key Responsibilities:

  • Develop and deliver training programs on new hire training and soft skills negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training, and PKT
  • Sensitize to training needs and understand learning requirements of different learning groups
  • Liaison with Quality and Operations to identify, screen, and execute process improvement plans
  • Execute training tasks and assignments on short notice
  • Deliver and contribute towards process improvement
Required Skills and Qualifications

Strong communication skills in English

Good analytical skills

Must be very good with data representation

Must be very good with MS Excel

Time Management

Ability to multi-task

Additional Responsibilities

Monitor calls of each advisor every week during OJT and provide immediate feedback

Provide regular feedback to Team Members regarding team performance and any issues that need escalation

Document feedback signed off by concerned parties

Monitor calls across teams every month

Nominate and groom floorwalkers amongst the team regularly

Conduct process refreshers and Policy refreshers

Nominate advisors to conduct buzz sessions

Handle all escalation calls for the team

Share good and bad calls, create product level FAQs

Nominate hall of fame and hall of shame for OJT Batch

Conduct buzz sessions for updates and share new information with the team

Check login schedules

Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance



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