Digital Operations Leader

2 weeks ago

Pushkar, Rajasthan, India beBeeProfessional Full time ₹ 1,76,000 - ₹ 2,64,000
Operations Manager

An innovative company seeks a seasoned Operations Manager to oversee its operations.

This role is ideal for someone with extensive experience in online software and technical tools. You will lead a team of contractors that manage funnels, execute email campaigns, update websites, design and implement workflows of an Applicant Tracking System.

While the technical demands of the role can be complex, your ability to simplify processes and communicate efficiently sets you apart. A keen eye for detail, a passion for technology, and a commitment to delivering high-quality service make you the perfect candidate.

This is a full-time opportunity for a dedicated professional looking to contribute to a dynamic and fast-paced business environment.

  • Process Management
  • Design, improve, and maintain internal systems, SOPs, and workflows
  • Set up and optimize tools, software, and automations for operational efficiency
  • Track and improve documentation, filing systems, and knowledge hubs
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com and Zapier
  • Monitor system uptime and implement process improvements
  • Project & Performance Oversight
  • Lead internal, client-facing, and strategic projects from kickoff to completion
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
  • Coordinate task assignments and manage project workflows across platforms
  • Liaise with stakeholders to implement marketing and tech strategies
  • Team Leadership & Support
  • Foster a culture of feedback, coaching, and collaboration
  • Keep the team engaged, supported, and accountable without micromanaging
  • Lead hiring, onboarding, and performance reviews
  • Track team response time and workflow capacity
  • Ensure clear roles and expectations across virtual teams
  • Act as a liaison between contractors, stakeholders, and business owners
  • Strategic & Data-Driven Decision Making
  • Align daily operations with long-term business strategy
  • Analyze performance metrics and KPIs to guide operational decisions
  • Use spreadsheets and formulas to support data analysis and reporting
  • Prioritize resource allocation based on capacity and business needs
  • Client Success Management
  • Oversee seamless onboarding/offboarding and proactive client communication
  • Deliver a standout client experience through thoughtful systems and reliable service
  • Maintain operational excellence that drives referrals and rave reviews
  • Risk & Resource Management
  • Anticipate operational risks and implement proactive mitigation strategies
  • Manage resources effectively to support digital initiatives

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