Frontline User Advocate

7 days ago


Alwar, Rajasthan, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

Customer Support Specialist

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The role of a Customer Support Specialist is to provide exceptional service to our users, influencers, and brands. As the first point of contact, you will be responsible for resolving issues, providing accurate information, and guiding users through our app.

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Key Responsibilities:

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  • Act as the primary contact for customers on our app.">
  • Resolve issues and provide accurate information through inbound queries, emails, and calls.">
  • Guide users through the onboarding process and app navigation.">
  • Maintain a positive and professional tone while handling escalations and complaints.">
  • Collect feedback from users and report recurring issues to improve the app experience.">
  • Collaborate with the product and marketing teams to ensure seamless user journeys.">
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Requirements:

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  • 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).">
  • Excellent verbal and written communication skills.">
  • Strong problem-solving ability with a calm, empathetic approach.">
  • Comfortable interacting with influencers, brands, and app users.">
  • Knowledge of English is a plus; Hindi and Telugu are also valuable assets.">
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What We Offer:

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  • A competitive salary and attractive incentives based on performance.">
  • Hands-on exposure to the influencer marketing ecosystem and brand partnerships.">
  • A startup environment with opportunities to learn, grow, and take ownership.">
  • The chance to directly impact user experience and our success.">


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