Retail Operations Manager

2 days ago


Delhi, Delhi, India Lenskart Full time
Job Title:

Retail Operations Manager

About the Job:

We are seeking an experienced Retail Operations Manager to join our team at Lenskart. As a key member of our management team, you will be responsible for leading and managing all aspects of store operations, including sales performance, customer service, staff management, inventory control, and financial targets.

Your primary objective will be to develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience. You will lead a high-performing team, fostering a positive and motivating work environment. This includes setting and achieving sales targets, monitoring key performance indicators (KPIs), and analyzing trends to identify opportunities for growth and improvement.

You will also be responsible for maintaining inventory accuracy, overseeing merchandising, and ensuring that the store maintains a visually appealing and organized appearance. Additionally, you will implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness. Handling customer inquiries, complaints, and escalations in a professional and timely manner is also essential to ensure customer satisfaction and retention.

In this role, you will manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures. Collaboration with upper management to develop and execute strategic plans aligned with company goals is also expected.

To be successful in this position, you will require proven experience as a Store Manager or in a similar role within the retail industry. Strong leadership skills with the ability to motivate and develop a team to achieve goals are essential. Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders are also required.

A sound understanding of sales and marketing principles, proficiency in retail management software, MS Office, and basic financial analysis is necessary. Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively is also required. Flexibility to work varied shifts, including evenings, weekends, and holidays as needed is a must.

Estimated salary: ₹80,000 - ₹1,20,000 per month.



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